What are Automation Technologies? What is the scope of these technologies? As the name suggests, these new and revolutionary technologies are present in both...

Be it a big or a small organisation, in this day and age needs to think about their customers first. For any businesses or brands to achieve success, this ap...

You’ve held training sessions. You’ve armed your call agents with expertise, call scripts, and materials. And you’ve sent them on their way. You can measure ...

Artificial intelligence can automate a large number of processes. Increasingly, the technology is streamlining human intervention between clients and systems...

From analytics to robots, from computer vision cameras to smart shelves, Artificial Intelligence is revolutionising the way retail industry functions. Find o...

In a study on smart assistant speakers, Google Assistant turned out to be an exceptional winner. Read further to find out more. Article by digitalinformationw...