• Team FoxAIE

AI Sheds Light On How To Improve Your Call Center’s Performance

You’ve held training sessions. You’ve armed your call agents with expertise, call scripts, and materials. And you’ve sent them on their way. You can measure the amount of revenue your sales team generates and identify general performance trends, but do you really understand where your agents are falling short? Are they using the correct terminology? Can their conversational style be improved?

Read Full Article On Forbes

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